Question 1

It doesn't work / The effect is not obvious.

Accepted Answer

Currently, there is no definitive cure for allergic rhinitis in medical practice — all treatments aim to control and relieve symptoms rather than completely eliminate the condition. If your symptoms are severe, we recommend consulting a certified medical professional. Cleanote does not contain hormones or antibiotics. While it may not work as quickly as hormone-based medications, it is safe and free of side effects. We suggest using it consistently and long-term — it will certainly be beneficial.

Question 2

The child doesn't cooperate when using it.

Accepted Answer

It's quite common for younger children to be uncooperative at first. We recommend that parents gently guide them with patience. Cleanote features a peppermint formula that is refreshing and gentle, offering a pleasant experience. Cleanote is trusted by more than 2,000 hospitals across China and is safe for daily use by infants and young children. Your child may need a few uses (3~5 times) to get used to it — many end up liking it. If you have any questions, feel free to contact our customer service team.

Question 3

The spray nozzle looks too big to child.

Accepted Answer

The nozzle is smooth and rounded with no sharp edges — completely safe to use. For infants, please place the nozzle just outside the nostril when spraying. Cleanote is trusted by hundreds of maternity and children's hospitals across China and is suitable for both infants and young children.

Question 4

Is the peppermint irritating?

Accepted Answer

Peppermint helps to clear nasal passages and has a fresh, gentle scent. It is very mild and safe to use, so please feel confident using it.

Question 5

The child accidentally swallowed some Cleanote. Is that a problem?

Accepted Answer

Cleanote is very safe, with no hormones or other medications. It is safe and free of side effects, suitable for long-term use by children, pregnant women, and adults. Even if accidentally swallowed, it will not cause any harm to the body, don't worry about it.

Question 6

What is the correct posture for using Cleanote?

Accepted Answer

Both children and adults can use Cleanote in the posture they find most comfortable — slightly tilting the head up or down is fine. Just make sure not to turn the Cleanote bottle upside down during use.

Question 7

What's the difference between the children's version (60ml) and the adult version (100ml) of Cleanote?

Accepted Answer

The children's version (60ml) has a gentler spray, while the adult version (100ml) delivers a larger spray volume.

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